IRCTC WhatsApp Helpline Gets More ‘Good Morning’ Wishes Than Complaints
In addition to partnering with MakeMyTrip to provide livestatus updatesof trains through WhatsApp, the Indian Railways also introduced WhatsApp helpline numbers that would allow citizens to submit their grievances regarding cleanliness on railway stations. But it appears that rather than receiving complaints about the unhygienic conditions at some station premises, theWhatsApp helpline numbersare receiving more forwarded messages and friendship day wishes than actual complaints. Officials have revealed that they have received more forwards on the WhatsApp helpline numbers than original complaints, and on Sunday, they were overwhelmed with friendship day wishes....